Complaint desk
Stop, save, state, escalate.
A good complaint is a dated evidence trail. This guide does not decide that a crime or breach occurred; it helps you preserve what an operator, regulator, bank or consumer body may need.
First 30 minutes
- Stop gambling and do not send another deposit, tax, insurance or verification payment.
- Save the exact URL, account name, balance, transaction IDs and full-page screenshots.
- Download statements and copy support chats before access changes.
- Ask for the written hold reason, the governing term, the legal operator and a deadline.
Build the complaint packet
| Evidence | Record | Why it matters |
|---|---|---|
| Identity | Account ID, registered email, exact domain | Separates the brand from a clone or different operator. |
| Money | JMD amount, original currency, payee, reference, hash | Lets a payment provider locate the transfer. |
| Rule | Terms and promotion version in force | Shows the stated basis at the transaction date. |
| Timeline | Deposit, bet, KYC, withdrawal and reply times | Turns screenshots into a clear sequence. |